Hardware Policy

Last Updated: September 10, 2020

This Hardware Policy applies to all products purchased through Tiero (“Products”), including through our Website or sales representatives, and is incorporated by reference into Tiero’s Terms of Use.  Such Products may include such as biometric readers, hardware tokens, and other hardware used in connection with the Services. 

The capitalized terms that appear in this policy have the same meanings as in Tieros Terms of Use, unless they are defined in this policy. 

By purchasing the Products, you agree to this Hardware Policy.  IF YOU DO NOT AGREE TO THE THIS HARDWARE POLICY, YOU MAY NOT USE THE SERVICES. 

USE OF PRODUCTS 

Your use of the Products is governed by Tieros Terms of Use. 

RETURN/REPLACEMENT OF DEFECTIVE PRODUCTS 

You may return defective Products purchased through Tiero and receive replacement Products pursuant to the following Limited Warranty.  

LIMITED WARRANTY 

Tiero warrants the Products against defects in materials and workmanship under normal use for a period of six (6) months from the date the Products are delivered to you. 

Tiero will replace defective Products at no cost to you, so long as you return the defective Products pursuant to the below Return Authorizations provisions. 

Tiero reserves the right to inspect all returned Products to determine whether they are defective or whether they are not working properly for any of the reasons set forth in the Exclusions section of this Hardware Policy.  The final determination of whether returned Products are defective or not working properly for any of the reasons set forth in the Exclusions section of this Hardware Policy is solely within Tiero’s discretion. 

This Limited Warranty cannot be modified in any way.  No Tiero employee, reseller, or another other person is authorized to extend or otherwise modify this Limited Warranty in any way. 

RETURN AUTHORIZATIONS 

To return defective Products to Tieroyou must first obtain an RA Number.  To obtain an RA number: 

  • Please contact the party from whom you purchased the Products. 
  • If you purchased the Products directly from Tieroor if you cannot locate the distributor or reseller whom you purchased the Products, please email Tiero at team@tiero.com to start a validation of your warranty claim. 

If you are instructed to return your Product under the terms of your warranty and are issued an RA Number: 

  • Please return the Products with your RA number, proof of purchase, and information regarding the defects in the Products. 
  • Please return the Products in accordance with any instructions provided by Tiero or the distributor or reseller from whom you obtained the Products. 
  • Please return the Products freight and insurance prepaid. 

All Products must be returned with an RA Number and proof of purchase to ensure proper tracking and handling of the Products. If you do not have an RA number or proof of purchase, Tiero reserves the right to refuse receipt of returned Products. 

EXCLUSIONS 

This Limited Warranty does not apply if you lose the Products; if you break the Products, including by accident; if you have misused, repaired, or altered the Products in any way; or if any damage to the Products is caused by events beyond our control, such as fire damage, flood damage, storm damage, power surges, and the like (“force majeure”); and similar causes. 

This Limited Warranty does not apply outside the warranty period set forth in this Hardware Policy.  If you encounter any defects in the Products outside the warranty period, you must contact the manufacturer of the Products to determine if any additional warranty applies. 

This Limited Warranty does not apply to any Tiero software or other software, even if provided with the Products.  Nor does this Limited Warranty apply to any accessories, replacement parts, or consumable products used in connection with the Products, including batteries, even if provided with the Products. 

This Limited Warranty does not apply to any products you purchase from a third party.  Any products you purchase from a third party are subject to the warranties of the third party. 

This Limited Warranty is only available to original purchasers of the Products.  This warranty is not available if you sell or transfer the Products to anyone else. 

RETURN/REPLACEMENT OF OTHER PRODUCTS 

You may return and receive replacements for any Products that are not working properly for any of the reasons set forth in the Exclusions section of this Hardware Policy at the manufacturer’s MSRP or at cost, whichever is lower, plus 10%. 

DISCLAIMERS 

The following disclaimers are in addition to the disclaimers set forth in Tiero’s Terms of Use.  If there is any conflict between those disclaimers and the below disclaimers, the below disclaimers will control, and the remaining disclaimers will continue in full force and effect. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE PRODUCTS.  TIERO DISCLAIMS ANY AND ALL WARRANTIES IN CONNECTION WITH THE PRODUCTS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR NON-INFRINGEMENT.  TIERO ALSO DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, THAT THE PRODUCTS ARE FREE OF HIDDEN OR LATENT DEFECTS.  TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, TIERO LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDIES OF THIS LIMITED WARRANTY. 

LIMITATIONS ON LIABILITY  

The following limitations on liability are in addition to the limitations on liability set forth in Tiero’s Terms of Use.  If there is any conflict between those limitations and the below limitations, the below limitations will control, and the remaining limitations will continue in full force and effect. 

YOU AGREE THAT TIERO WILL NOT BE LIABLE TO YOU FOR ANY LOSSES OR DAMAGES ALLEGEDLY CAUSED BY THE PRODUCTS, INCLUDING ANY PERSONAL INJURIES ALLEGEDLY CAUSED BY THE PRODUCTS.  YOU FURTHER AGREE THAT REPLACEMENT OF DEFECTIVE PRODUCTS IS YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. 

COMMUNICATIONS 

Questions, complaints, and other communications regarding the operation of the Products or defects in the Products should be directed to Tiero at support@tiero.com. 

Questions, complaints, and other communications regarding any other aspect of this Hardware Policy should be directed to Tiero at info@tiero.com.